Privacy Policy

At Diksha Creations (dikshacreations.com), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our handcrafted batik products.

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, shipping and billing addresses

• Account Information: Username, password, and account preferences (if you create an account)

• Order Information: Purchase history, product preferences, payment information

• Communication Data: Messages, reviews, feedback, and customer service interactions
  When you visit our website, we automatically collect:

• Technical Information: IP address, browser type, device information, operating system

• Usage Data: Pages visited, time spent on site, click patterns, referral sources

• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
  We use your personal information for the following purposes:

• Order Processing and Fulfillment

• Processing and managing your orders

• Arranging shipping and delivery of products

• Sending order confirmations, shipping updates, and delivery notifications

• Handling returns, exchanges, and refunds

• Customer Service

• Responding to your inquiries and providing customer support

• Resolving complaints and addressing product issues

• Providing information about our products and services

• Marketing and Communication

• Sending promotional emails about new products, sales, and special offers (with your consent)

• Sharing updates about Diksha Creations and our batik collections

• Conducting customer satisfaction surveys and feedback requests

• Website Improvement

• Analyzing website usage to improve user experience

• Personalizing content and product recommendations

• Conducting research and analytics to enhance our services

• Legal and Security

• Complying with legal obligations and regulations

• Preventing fraud and ensuring transaction security

• Protecting our rights and interests